If you receive faulty, incorrect, or incomplete goods, please contact us immediately so we can address the issue. For quicker assistance with returns or exchanges, email us at support@tracyschoice.com with your order number, contact information, and photos documenting any damages (if applicable). Please retain all items and packaging materials until your request is resolved. If your replacement item is out of stock or unavailable, we will inform you promptly with an estimated arrival date or work with you to suggest a suitable alternative.

You can track your order by visiting the “Order Tracking” page on our website and entering the necessary information.

About 5 – 10 days for US customers, about 7 – 15 working days for international customers

You do not need to return the product, for defective or damaged products we will replace new ones and refund 100% if requested by the customer.

When you order, you need to contact us 24 hours in advance to change and update as soon as possible.

Once the order is delivered to the carrier the tracking number will be confirmed and sent to you, you just need to track the tracking number on our system

We receive support messages via email, if you have any questions please contact us via email: support@tracyschoice.com

Don’t worry just email us as soon as possible we will handle it for you

Yes, we ship worldwide, we have many different factories around the world to ensure products are delivered as quickly as possible

If you buy from 2 orders you may receive 2 different packages or one depending on the product you buy